At Jewelry By Adana, we want you to be fully satisfied with your purchase. Please read our Exchange & Refund Policy carefully to understand your rights and options.

1. Exchanges

We offer exchanges for products within 7 days of receiving your order. If you are not completely satisfied with your purchase, you may exchange the item for another product of equal value or for store credit. To be eligible for an exchange, the item must be in its original, unused, and undamaged condition, with all tags and packaging intact.

To initiate an exchange, please contact us at adanajewelryla@gmail.com within 7 days of receiving your order. Once we receive your request, we will provide you with detailed instructions for returning the item.

2. Refunds

Please note that all sales are final. We do not offer refunds under any circumstances. By completing your purchase, you agree to our no-refund policy. However, we are happy to assist with exchanges or store credits as outlined above.

3. Return Shipping Costs

The customer is responsible for the return shipping costs associated with exchanges. Shipping costs are non-refundable, and the customer will need to cover the cost of sending the item back to us. We recommend using a trackable shipping service to ensure the safe return of the product.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at adanajewelryla@gmail.com with photos of the damaged product. We will evaluate the situation and offer an exchange or store credit based on the circumstances. If the item is damaged in transit, we will cover the return shipping costs.

5. Store Credit

Store credits will be issued in the form of a gift card or store balance. Store credit is valid for 12 months from the date of issue. Store credits are non-transferable and cannot be redeemed for cash.

6. Terms & Conditions

By purchasing from Jewelry By Adana, you agree to the terms outlined in our Exchange & Refund Policy. Please ensure that you review the full policy before making a purchase.

7. Contact Us

If you have any questions regarding our Exchange & Refund Policy, or if you need assistance with an exchange, please reach out to us:

Jewelry By Adana
Email: adanajewelryla@gmail.com